Shipping policy
Shipping & Fulfillment Policy
Effective Date: August 23, 2026
Thank you for choosing Oracle House SpiritWorks™.
This Shipping & Fulfillment Policy explains how physical orders are processed, shipped, and delivered through our online store.
1. Physical Products
Physical products, including books and other tangible merchandise, are shipped to the address provided by the customer at checkout.
Please ensure that your shipping information is accurate before completing your purchase.
Oracle House SpiritWorks™ is not responsible for delays or delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.
2. Order Processing
Orders are generally processed after payment has been successfully received.
Processing time may vary depending on product availability, order volume, preorder status, printing requirements, and fulfillment schedules.
An order may require additional processing time when a product is:
- Made to order
- A preorder
- Temporarily unavailable
- Being fulfilled directly through a printing or distribution partner
The estimated fulfillment or delivery information displayed on the product page or during checkout should be considered an estimate rather than a guaranteed delivery date unless otherwise stated.
3. Preorders
Preorder products are purchased before their scheduled release or fulfillment date.
For preorder products:
- The anticipated release or delivery date will be provided when available.
- Dates are estimates and may change because of printing, production, fulfillment, or distribution circumstances.
- Preorder customers will receive fulfillment according to the applicable production and shipping schedule.
- Preorders may ship separately from other products purchased in the same order.
For the current preorder of Becoming Worthy of Her Trust, the estimated delivery date is October 1, 2026, unless otherwise communicated.
4. Shipping Rates
Applicable shipping charges will be displayed at checkout before the order is completed.
Shipping rates may vary according to:
- Destination
- Package size and weight
- Shipping method
- Number of items ordered
- Fulfillment provider
Free shipping promotions, when offered, will be subject to the terms of the applicable promotion.
5. Shipping Destinations
Shipping availability may vary by product and destination.
If a destination is unavailable at checkout, the product cannot currently be shipped to that location through our store.
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
6. Tracking Information
When tracking is available, tracking information may be provided after the order has been shipped.
Please allow time for the carrier’s tracking system to update after shipment.
A package may not immediately show movement after a tracking number has been generated.
7. Delivery Delays
Once an order has been transferred to the shipping carrier, delivery is also subject to the carrier’s operations.
Delays may occur because of:
- Weather
- Natural disasters
- Holidays
- Carrier disruptions
- Transportation delays
- Address issues
- Customs processing
- Other circumstances outside our reasonable control
We cannot guarantee a specific delivery date unless expressly stated otherwise.
8. Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery location, mailbox, building office, household members, and surrounding areas.
You may also contact the shipping carrier directly.
If the package remains missing, contact us with your order number and tracking information so that we can assist in determining the appropriate next step.
9. Damaged Packages
If your physical order arrives damaged, please contact us as soon as possible.
Include:
- Your order number
- A description of the damage
- Photographs of the damaged product
- Photographs of the packaging when applicable
We will review the situation and determine whether a replacement or other resolution is appropriate.
10. Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate shipping address.
If an order is returned because the address provided at checkout was incorrect or incomplete, additional shipping charges may apply if the order needs to be reshipped.
If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.
11. Multiple Products in One Order
Orders containing products with different fulfillment schedules may ship separately.
For example, a preorder may be fulfilled at a later date than an immediately available physical product.
Customers may therefore receive multiple shipments associated with one order.
12. Digital Products
eBooks, digital downloads, audiobooks, and other electronically delivered products do not require physical shipping.
Access or delivery instructions will be provided electronically according to the applicable product and delivery method.
Please ensure that the email address associated with your order is accurate and accessible.
13. Returns and Refunds
Shipping and fulfillment are subject to our Return & Refund Policy.
Please review that policy for information regarding eligible returns, damaged products, digital products, audiobooks, and preorder purchases.
14. Contact Us
For questions regarding shipping or fulfillment, please contact:
Oracle House SpiritWorks™
Email: oraclehouseproduction@gmail.com
Please include your order number when contacting us about an existing order.
A Note From Oracle House SpiritWorks™
We are grateful for every order placed through our house.
Whether a book arrives at your doorstep or a digital work arrives in your inbox, each purchase represents an invitation to encounter something created with intention.
Thank you for allowing Oracle House SpiritWorks™ to be part of your journey.
Read deeply.
Listen closely.
Question honestly.
Become intentionally.