Refund policy
Return & Refund Policy
Effective Date: August 23, 2026
Thank you for supporting Oracle House SpiritWorks™.
Every purchase made through our store represents support for independent publishing, creative work, and resources created to encourage growth, reflection, and transformation. We want you to feel confident when purchasing from us, so the following policy explains when returns, exchanges, and refunds may be available.
Physical Books
We accept returns of eligible physical products within 14 days of confirmed delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be free from damage, writing, markings, or excessive wear.
- Include its original packaging when applicable.
- Be returned with proof of purchase or the original order information.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was shipped.
Once the returned item is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s financial institution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible.
Please include your order number and photographs showing the condition of the item when appropriate.
If the issue is confirmed, we will work with you to provide a replacement or appropriate refund.
Digital Products & eBooks
Because digital products are delivered electronically and cannot be physically returned, all digital product and eBook purchases are final and non-refundable once access has been provided or the digital product has been delivered.
If you experience a technical problem that prevents you from accessing a purchased digital product, please contact us so that we can assist in resolving the issue.
Audiobooks & Immersive Audio Experiences
All audiobook and immersive audio purchases are final and non-refundable once digital access or delivery has been provided.
If you experience a technical issue that prevents you from accessing your purchase, please contact us so we can help resolve the problem.
Preorders
All preorder purchases are final and non-refundable.
By placing a preorder, you acknowledge that the product is being purchased before its scheduled release or fulfillment date.
Preorder fulfillment dates are estimates and may be subject to change due to circumstances involving production, printing, fulfillment, or distribution.
If an order contains multiple products with different fulfillment dates, items may ship separately.
Sale, Promotional, and Bundled Products
Unless otherwise stated, discounted, promotional, bundled, or special-offer products are subject to the same return and refund conditions described in this policy.
Certain products may be designated Final Sale at the time of purchase and will not be eligible for return or refund except where required by applicable law.
Exchanges
We do not guarantee exchanges for physical products.
If you receive an incorrect, damaged, or defective item, please contact us so that we can determine the appropriate resolution.
Refund Exceptions
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.
Where applicable law requires a refund, return, cancellation right, or other consumer remedy, those requirements will apply.
Order Cancellations
Because orders may enter production or fulfillment shortly after purchase, cancellation requests are not guaranteed.
For physical products that have not yet entered fulfillment, we may be able to accommodate a cancellation request at our discretion.
Preorders remain subject to the preorder terms stated above.
Contact Us
If you have a question about a return, damaged product, digital-access issue, or other order concern, please contact:
Oracle House SpiritWorks™
Email: oraclehouseproduction@gmail.com
Please include your order number and a brief description of the issue so that we can assist you as efficiently as possible.
Our Commitment
We believe trust should exist on both sides of every transaction.
We are committed to providing accurate product descriptions, clear purchasing information, and reasonable assistance when an order does not arrive as expected.
Thank you for supporting Oracle House SpiritWorks™ and the work created through it.